FAQs

I just placed my order, when will it arrive?

Once we get your order, we then begin processing which can take 2-4 days. We then send your product out and email/text you a tracking code so that you can know where your product is at all times (this is additional to the shipping time). 

How long will it take to get my item?

Our expected shipping times:

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer then processes the orders, which takes an additional 2–4 days.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

What if no one is home for the delivery?

If no one is home, the mailman will leave a collection slip and the item will be left at your nearest post office. 

What is your refund policy?

Our policy lasts 30 days from the time of delivery. If 30 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.

Shoot us an email and we will guide you through our procedure.

More information is available on the refund page

I have a question that isn't listed here:

If you have any more questions, contact us at hello@kitchennery.com